Yes, all BOUTIQAT products are 100% authentic.

At BOUTIQAT, we carefully inspect each item in our own warehouses before shipping — nothing is shipped directly from suppliers.

Select your product, add it to your cart, and complete the payment and delivery steps from within the app.

– In Kuwait: KNET, Visa

– Outside Kuwait: Visa only

Yes, this method is available for selected products in Kuwait and some countries. You’ll see the option at checkout if it’s available.

Yes, delivery fees vary based on your country and selected shipping method, and will appear at checkout.

Yes, you can track your order through the “My Orders” section in the app, and you’ll receive notifications via email too.

Currently, you cannot schedule a specific delivery time, but we are working to introduce this feature soon.

Yes, the currency is automatically converted based on your country.

In GCC countries, prices appear in local currency; in other countries, USD is used.

B-Coins are digital credits within the app, earned through offers or referrals, and can be used as wallet credit during checkout.

At the checkout page, you’ll see an option to apply your available credit to reduce your order total.

No, only one promo code can be applied per order.

No, wallet credit and promo codes cannot be used together in the same order.

Yes, you can send the order to any delivery address.

Gift wrapping is not available yet, but it’s coming soon.

Flash Sale is a limited-time promotion with heavily discounted prices, set by the BOUTIQAT team.

Yes, we offer special discounts during Ramadan, Eid, White Friday, and other seasons.

Yes, discounted items follow the standard return policy if unused, unless stated otherwise in the offer.

Yes, you can return the product within 14 business days from delivery, provided it’s unused and in its original condition.

*1. Go to “My Orders”

5. Tap “Return”

6. Select item and reason

7. Submit and wait for approval*

The customer pays the return shipping cost, which is deducted from the refund.

The refund is credited to your in-app wallet. You may request a bank transfer by contacting support.

No, exchange is not currently supported. Please return the item and place a new order with the desired option.

Yes, you can cancel your order before it is processed or shipped.

If the order is already processed or shipped, cancellation isn’t possible. You can return the product after receiving it.

The address cannot be edited in the app, but you can contact support if the order hasn’t shipped yet.

Yes, if return conditions are met (unused and in original condition), unless stated otherwise in the sale terms.

Enter your name, phone number, email, then set a password and activate your account.

Tap “Forgot Password?” on the login screen, and we’ll send a reset link to your email.

Yes, you can delete your account via the settings or by contacting customer support.

Yes, you can log into your account on multiple devices simultaneously.

Yes, tap the heart icon to add an item to your “Favorites” and access it anytime.

Yes, you can switch between Arabic and English from the app settings.

Yes, your account works internationally and you can shop and deliver to any supported country.

You can contact us via:

– In-app live chat

– WhatsApp

– Email

Support is available 24/7 around the clock.

Yes, you can enable or disable notifications anytime from the app settings.

Yes, you can enable or disable notifications anytime from the app settings.

Yes, we deliver to many countries worldwide. Shipping fees are calculated automatically once you enter your address.

Please contact our customer service via the app or WhatsApp to check your order status.

No, pre-orders are not available at the moment, but you can activate back-in-stock notifications.

Yes, we offer pre-packed gift boxes and ready-to-ship gift options.

Yes, just enter the recipient’s address during checkout, and we’ll deliver it directly to them.

Yes, each product includes real customer reviews and helpful insights.

No, installment options are not available at this time, but we may offer them in the future.

Yes, you can shop via our official website: BOUTIQAT.COM

Yes, your data is secure and we do not store your payment information.

Yes, our support team speaks both Arabic and English to assist you easily.

Modifications are not allowed after confirmation, but you may cancel the order within a few minutes if it hasn’t been processed yet.

Yes, the app is compatible with various devices, and you can also use our official website.

Orders are usually prepared within 1 to 2 business days before shipping.

Yes, you can chat directly with our support team through the app’s support section.

Clothing, perfumes, makeup, skincare, luxury items, and more from local and international brands.

Yes, there’s a dedicated section showcasing designer products within the app.

Yes, you will receive a notification via the app and email once your order is prepared.

Yes, in Kuwait delivery is available all week. This may vary by country.

Please submit a return request from “My Orders,” select the reason, and we will handle the issue promptly.

No, currently the app does not display product view counts.

Yes, we deliver even during holidays and public occasions within Kuwait.

Yes, we send periodic notifications when offers or promo codes are available.

Yes, you can send the order as a gift to someone else, and we’ll deliver it directly to them.

Yes, the app has a “New Arrivals” section that features the latest products added.

There’s no maximum order value, but large orders may require confirmation.

Yes, the app includes a section for time-limited offers such as Flash Sales.

Only one promo code can be used per order. Some codes are not valid with discounted items.

No, you must log in to your account to place an order and track your delivery and payment.